Warranty & In-home Service Program
120 – DAY IN-HOME SERVICE*
Where available, Casablanca® will provide free in-home service* for a period of 120 days from the date of purchase or installation. Please do not return the product to the dealer. If you have any questions or need assistance with installation or operation of your fan, please call our toll free number: 1-800-942-5575 and we will gladly assist you.
* IN-HOME SERVICE: Casablanca® offers in-home service WHERE AVAILABLE as follows:
Within the first 120 days, Casablanca® will send a field service representative to repair or replace the part or parts deemed to be defective from the factory, excluding blades, light kits and glass. Most service center contracts cover up to a 30 mile radius from their place of business. Casablanca will not cover repairs caused by improper installation. After the 120 day period, the Consumer will be charged for the service call and labor. Casablanca® will pay for all defective parts through the duration of the parts warranty.
Note: Service Centers are required to submit a Proof of Purchase with each warranty claim. The Consumer must provide a copy of the Proof of Purchase at the time of service.
If no in-home service is available, the consumer may send an in-warranty fan to Sun’s Up of SWF, LLC for repair. The fan must be packaged properly, shipped and include a copy of the Proof of Purchase.
